Canceling the order before medicine dispatch:
If you cancel your request for treatment soon after placing a request for Treatment on or before we process the disease details you send us in the form of a questionnaire reply, Doctor consultation, Cancellation charges (as under) will be deducted.
a) In the case of a three-month plan
| Group | 3 month | Cancellation charges | Refund amount |
|---|---|---|---|
|
I ( us/Canada) |
$108 |
$20 |
$88 |
|
II ( Europe/Australia ) |
$108 |
$20 |
$88 |
|
III (Asia/Africa) |
$108 |
$20 |
$88 |
b) In the case of a six-month plan
| Group | 6 month | Cancellation charges | Refund amount |
|---|---|---|---|
|
I ( us/Canada) |
$198 |
$20 |
$178 |
|
II ( Europe/Australia ) |
$198 |
$20 |
$178 |
|
III (Asia/Africa) |
$198 |
$20 |
$178 |
c) In the case of a one year plan
| Group | one year | Cancellation charges | Refund amount |
|---|---|---|---|
|
I ( us/Canada) |
$258 |
$20 |
$238 |
|
II ( Europe/Australia ) |
$258 |
$20 |
$238 |
|
III (Asia/Africa) |
$258 |
$20 |
$238 |
2] Cancelling the treatment after we dispatch the medicine (In the case of a three months plan)
In the case of three months plan, in case you are not satisfied with our system and support, we can refund your amount after a deduction of USD $30(or it’s equivalent) towards Cancellation, admin and shipping charges. For such a request, the patient is suggested to return the medicine parcel with unused medicines, which should reach us within eight weeks of the date of original medicine from our center.
It may be noted that such a refund is made towards assuring the patients of our online services. This refund policy does not denote that the disease will get cured or better within six or eight weeks, as chronic diseases may obviously take much more time to show an initial response.
3] Canceling the order after we dispatch the 1st batch of medicine (In case of six and 12 months plan)
Validity: The refund request would be valid until 120 days from the date of the request sent for treatment.
In the case of a 6month cancelation plan
| Group | Six month | Cancellation charges | Refund amount |
|---|---|---|---|
|
I ( us/Canada) |
$198 |
$40 |
$158 |
|
II ( Europe/Australia ) |
$198 |
$40 |
$158 |
|
III (Asia/Africa) |
$198 |
$40 |
$158 |
4] Canceling the Treatment in (In the case of Twelve months plan)
Validity: The refund request would be valid until 150 days from the date of the request sent for treatment.
| Group | One year | Cancellation charges | Refund amount |
|---|---|---|---|
|
I ( us/Canada) |
$258 |
$50 |
$208 |
|
II ( Europe/Australia ) |
$258 |
$50 |
$208 |
|
III (Asia/Africa) |
$258 |
$50 |
$208 |
Terms and Conditions:
- In the case of requesting a refund, please send an e-mail or call our clinic
- In the case of having medicine being sent or collected from our center, there will not be any possibility to get a refund as our medicines and consultation are individual-specific.
- The time is taken to get a refund may be dependent on factors such as the credit card company, bank, or other institutes, over which we may have no control.
- If the above institutes levy extra charges for a refund, the refund amount may vary accordingly.
- A refund may be made in US$ or Indian Rupees depending on the regulations.
- A refund request is applicable if made within 30 days of placing fresh treatment or within 30 days of the beginning of the remaining applicable treatment period (6 or 9 months) before the medicines are dispatched.
- We reserve rights to modify the refund policy at its discretion, without notice.
- Please note that Caitanya healing by homeopathy is not liable to give any refund to those patients who do not revert back to us by sending a reply to the questionnaire, within one year of signing up for the treatment. Those patients who do not reply to the questionnaire even after reminders twice (by e-mail as well as by post), will not be liable for any refund nor any medication if they do not respond within one year from the date of sign-up or within 6months of the dispatch of the last batch of medicine, in the case of those who have chosen for 6,12months plan.
- Patients choosing the wrong treatment plan in terms of location (e.g. choosing India plan despite residing outside India), will have to produce valid proof of residence, failing which a refund will be given after deducting an amount equivalent to USD 25. The refund will be given in Indian Rupees by a cheque.
- The use of our services amounts to agreeing to the refund policy.
- In case you have questions or queries, please feel free to talk to our support team.
- If the patient claims to recover within a period shorter than the treatment plan opted for, there will be no refund available, as the treatment plan indicates charges of the treatment up to the specified period. How to request a refund: The patient is requested to produce a receipt of fees. No refund will be available without a valid receipt
- There is no refund on the dispensed medicines, or medicines not used by the patients, as medicines are not usable by us in any way.
- No refund will be available if the patient approaches us after the end of the course of treatment.
